Shipping & Returns
SHIPPING
EUROPEAN UNION
Shipping cost within the EU: €9
Germany: €4 – free shipping on orders above €99
Free shipping on orders above €99 for all other EU countries.
We deliver to:
Germany
France
Netherlands
Italy
Spain
Belgium
Austria
Ireland
Finland
Poland
Portugal
Greece
Czechia
Hungary
Romania
Slovakia
Slovenia
Croatia
Bulgaria
Estonia
Latvia
Lithuania
Luxembourg
Malta
Cyprus
Orders within the EU are shipped with DHL, PostNord, Hermes, Posti or trusted local partners depending on destination and parcel size.
Estimated delivery time is 2–5 business days. In some cases, delivery may take up to 14 business days from dispatch.
No customs duties or import taxes apply within the EU.
We aim to dispatch orders from day to day.
UNITED STATES
Shipping cost: €33
Orders are shipped with DHL Express or PostNord Tracked services.
Customs duties and local taxes may apply and are the responsibility of the customer.
Delivery time varies depending on destination.
EUROPE – NON-EU
We deliver to:
Iceland
Shipping rates are calculated at checkout.
Orders are shipped with DHL Express or PostNord Tracked services depending on destination.
Customs duties and local taxes may apply and are the responsibility of the customer.
Delivery time varies by destination.
AUSTRALIA & NEW ZEALAND
Shipping cost: €27
Orders are shipped with DHL Express or PostNord Tracked services.
Customs duties and local taxes may apply and are the responsibility of the customer.
Delivery time varies by destination.
We do not deliver to countries outside the regions listed above.
RETURNS
You may return your jewelry within 30 days of receipt.
Items must be unused, in original condition, and returned in the original jewelry box(es). Please include the invoice or delivery note.
The refund will be issued to the original payment method.
Return shipping costs are the responsibility of the customer.
During sale periods, the return period is 14 days.
From October 1, Christmas gifts can be returned until January 15.
Returns must be sent directly to below warehouse address:
PakkecenterNORD/ENAMEL Copenhagen
Østre Fælledvej 8
9400 Nørresundby
Denmark
We do not accept returns sent to parcel lockers, collection points, or cash on delivery.
We recommend using a tracked and insured shipping service, as the parcel remains your responsibility until received by us.
Please allow up to 7 working days from warehouse receipt for your refund to be processed.
EXCHANGE
We do not offer direct exchanges via the online shop.
If you wish to receive a different item, please return your order and place a new one.
PROMOTIONAL GIFTS
If your order included a promotional gift and you return items that cause the promotion conditions to no longer be met, the gift must also be returned. Otherwise, the value of the gift will be deducted from your refund.
CONTACT
customercare@enamelcopenhagen.com
+45 52391001
If your item is damaged or faulty upon delivery, we will replace it. Please refer to our Terms & Conditions for full details.
Here's how you can return and exchange your order:
You can return your jewelry within 30 days of receipt. The refund will be processed back to the same card used for placing the order. The jewelry must simply be in the same condition as received and packed in the provided jewelry box(es). You will be responsible for the shipping cost, and remember to include the invoice/delivery note.
Please note that during Stock Sale/Udsalg (sale), the return period is only 14 days.
From October 1st, you can always return Christmas gifts until January 15th.
If you wish to return your order, please send it to the following address:
PakkecenterNORD/ENAMEL Copenhagen. Østre Fælledvej 8. 9400 Nørresundby. Denmark
Please be aware that we do not accept returns sent to parcel lockers or collection points, or with cash on delivery. Therefore, you must send the return directly to the door (business delivery is recommended, allowing you to track the package and be insured by the shipping company in case the package gets lost during transit. Returns sent via regular mail are at your own risk).
- Include the invoice/delivery note in the package.
- Purchase a return label from your preferred shipping provider and affix it to the outside of the package.
- Pack the order securely and ensure all items are returned in the same condition as received.
- Drop off the package at a collection point or with the shipping provider.
- Remember to obtain a receipt for the shipment from the service used to return the package. The receipt serves as your proof of return.
The return label must be purchased on the website of your chosen shipping provider.
***Please note that it may take up to 7 working days from the time the warehouse receives your return package for the refund to be processed.
CONTACT:
If you have any questions, please feel free to contact us at customercare@enamelcopenhagen.com or mobile +45 52391001.
WE REPLACE THE ITEM IF THERE IS ANY ISSUE or if the item has been damaged during transport. Read more here: terms & conditions