Privacy Policy

At ENAMEL Copenhagen, we value your privacy and are committed to protecting your personal data in accordance with applicable laws, including the GDPR (General Data Protection Regulation). Below, you can read about how we process your data and what rights you have as a user.

 

 

1. DATA CONTROLLER

The data controller responsible for processing your personal data is:
ENAMEL Copenhagen
H.C. Andersens Boulevard 51, 2th, 1553 Copenhagen V
E-mail: kontakt@enamel.dk

 

If you have any questions about our processing of personal data, you are always welcome to contact us.

 

 

2. WHAT DATA DO WE COLLECT?
We may collect the following information:

 

• Contact information: Name, email address, phone number, address.
• Account information: User details if you create an account with us.
• Purchase history: Information about your purchases and preferences.
• Communication: Correspondence with us, including emails.
• Marketing preferences: Your subscriptions and unsubscriptions from newsletters.

 

3. PURPOSES AND LEGAL BASIS FOR PROCESSING

We collect and process your data for the following purposes:

 

• Order processing: To handle and deliver your purchases.
  • Legal basis: Performance of a contract (GDPR Article 6(1)(b)).
• Customer service: To assist you with inquiries or complaints.
  • Legal basis: Legitimate interest (GDPR Article 6(1)(f)).
• Marketing: To send you relevant offers, newsletters, and campaigns via email and SMS (if you have given consent).
  • Legal basis: Consent (GDPR Article 6(1)(a)).
• Improvement of our services: To analyse user behaviour and optimise our products and services.
  • Legal basis: Legitimate interest (GDPR Article 6(1)(f)). 

 

4. YOUR RIGHTS
You have the following rights concerning your personal data:

• Right of access: You can request access to the personal data we process about you.
• Right to rectification: You can request correction of inaccurate or incomplete data.
• Right to erasure: You can request that your data be deleted (subject to certain legal exceptions).
• Right to restriction: You can request that we limit the processing of your data.
• Right to object: You can object to the processing of your data for direct marketing purposes at any time.
• Right to data portability: You can request to receive your data in a structured, machine-readable format.

You can exercise your rights by contacting us at kontakt@enamel.dk. You also have the right to lodge a complaint with the Danish Data Protection Authority if you believe we are not complying with the rules. Visit their website at www.datatilsynet.dk for more information.

 

5. SHARING YOUR DATA

We only share your data when necessary to provide our services. This includes:

 

• Shipping companies: To deliver your orders.
• Payment providers: To process payments.
• IT providers: To operate our website and ensure data protection.

 

All third parties are data processors who are obligated to protect your data under data processing agreements and applicable laws.

We do not transfer your data outside the EU/EEA without appropriate safeguards, such as the European Commission’s standard contractual clauses.

 

 

6. RETENTION PERIOD

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal and accounting requirements.

 

• Order data: Retained for up to 5 years in accordance with the Danish Bookkeeping Act.
• Marketing data: Retained until you withdraw your consent.

 

7. WITHDRAWAL OF CONSENT FOR MARKETING

If you have given consent for marketing, you can withdraw it at any time.

• How to do this: Click the “unsubscribe” link in our emails or contact us at kontakt@enamel.dk.

We will immediately stop sending marketing materials to you upon receiving your request.

 

 

8. LINKS TO OTHER WEBSITES

Our website may contain links to external websites. We are not responsible for the privacy practices of these websites and recommend that you read their privacy policies when visiting them.

LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.